Privacy Policy

To provide the Service, BitPal collects the following information: email address (account creation), wallet address (payment processing), transaction history (service operation), IP address and device information (security), and service usage records (service improvement). We collect only the minimum information necessary and do not collect unnecessary personal information.

Collected information is used for the following purposes: processing payments and verifying transactions, preventing fraud and strengthening security, complying with legal requirements (AML/KYC), improving the Service and performing statistical analysis, and providing customer support. We do not sell personal information to third parties.

Personal information is retained for as long as you use the Service and is destroyed within 30 days of a request to delete your account. However, information that must be retained by law (such as transaction records) is retained for the period prescribed by the applicable laws and regulations. Due to the nature of blockchains, transaction data recorded on a blockchain cannot be deleted.

We may provide information to third parties only in the following cases: legal requirements (court orders, requests from investigative authorities), blockchain networks (public data needed to process transactions), and service providers (the minimum information necessary to operate our infrastructure, under confidentiality agreements). We do not provide information to third parties for marketing purposes without your consent.

We apply industry-standard encryption (TLS 1.3, AES-256) and security practices. Under our non-custodial model, private keys are not stored on our servers. We conduct regular security audits and vulnerability assessments, and access rights are granted only to the minimum extent required by business need.

You may exercise the following rights: request access to your personal information, request correction of your information, request deletion of your account and data, request restriction of processing, and data portability (provided in a machine-readable format). Requests can be submitted through the Settings page or by email (privacy@bitpal.io) and will be processed within 5 business days.

BitPal uses only cookies that are essential to operating the Service: session cookies (keeping you signed in), security cookies (CSRF protection), and language preference cookies. We do not use tracking cookies for advertising purposes or third-party analytics tools. You can disable cookies in your browser settings, but some features may be limited.

Please submit any inquiries, complaints, or requests to exercise your rights regarding the processing of personal information to the contact below.
Email: privacy@bitpal.io